Step 2: The day of delivery
Our intention is to deliver your kitchen on the day that is specified on your order confirmation email, but there are occasions when we may need to arrange a Follow-on delivery. Follow-on deliveries may be required for several reasons.
These include scenarios where your installer/fitter has discovered an unforeseen issue and needs extra items to complete your installation, or in the unfortunate event that an item on your order is delayed or has failed our quality control procedures.
We will always aim to expedite Add-on orders, Delayed or Remedial items and despatch them on an Express Delivery Service where possible.
Important Note: If you are planning to employ a kitchen fitter then we advise waiting until your kitchen has been delivered in full. We also advise that you inform your Installer/Fitter of our Follow-on delivery process so they can plan their time accordingly and that their quotation allows for any potential contingencies.*